You can make an appointment through our official website, by phone or on-site. When making an appointment, please provide your contact information and estimated experience time, and we will confirm with you before the experience.

Please arrive before the appointment time and show your appointment information to the staff. We will arrange suitable equipment and games for you and provide simple operation instructions.

It is normal that you may feel uncomfortable when you first use VR equipment. You can start with simple games and gradually adapt to the vision and operation of the equipment. If you feel dizzy, nauseous or other discomfort symptoms, please stop the experience immediately and inform the staff.

We will provide helmets of different sizes and adjustment devices to ensure that you can wear it comfortably. If you still feel uncomfortable, you can ask the staff for help, and they will adjust the equipment for you or provide other solutions.

Make sure the handle is fully charged and use it within the effective range. If the operation is not sensitive, you can try to re-pair the controller or check the device connection. If the problem persists, please inform the staff and we will repair or replace the device.

This may be due to problems with device performance, network connection or the game itself. Please check whether your network connection is stable first and close other programs that occupy resources. If the problem persists, you can report it to the staff and we will optimize or adjust the game settings.

Before the experience, our staff will introduce you to the basic operation and gameplay of the game. During the game, you can also press the pause button at any time to check the game’s help menu or ask the staff.

We will set a reasonable game time according to different games and packages. If you think the time is too short, you can choose to extend the experience time or try other games. If you feel tired after too long, you can stop the experience at any time.